Shipping & Return

We aim to ship out all orders on the same day, during weekend and holidays small delays may occur.

All orders are shipped with track and trace.

Delays may occur when shipping outside the EU due to customs expeditions. KLAY Copenhagen is not responsible for this delay.

RETURNS:

KLAY Copenhagen has a 14-day returns policy from the day you receive your goods. If you wish to return your product, please email us at klay@klay.dk with the invoice attached, within the 14 days upon receipt of the goods. In that case, the goods have to reach us within 30 days from the purchase. Include a copy of the invoice in the package. Notice the full return policy only applies to the webshop and not in the store. In the store you can return within 14 days to another product.

The goods must be returned unused and in the same condition as when received. Products must not be damaged or broken, in this case the goods are not returnable. 

Once we have received the goods and accepted the return, we will transfer the purchase amount to the credit card that the goods have been paid with. This is to prevent illegal use of stolen credit cards. Remember to save your postal receipt as proof that the product is shipped.

Remember to pack your ceramics safely before you shipping back the package.

KLAY Copenhagen will not cover the shipping costs for returned goods.

Packages must be sent directly to:

KLAY Copenhagen

Denmark